At Morocco Premium Travel, we strive to provide seamless and memorable experiences across the kingdom. We understand that plans can change, and we aim to make our cancellation process as transparent as possible.
Our policy is based on the time remaining before your scheduled departure:
24 Hours or More Notice: You are eligible for a Full Refund. Cancellation is free of charge.
Less than 24 Hours Notice: Cancellations made within 24 hours of the start time are non-refundable.
Late Arrivals/No-Shows: If you miss your departure or arrive after the start time, no refund will be issued.
We do our best to accommodate your schedule; however, please note:
Changes to bookings (such as date or time adjustments) requested less than 24 hours before departure are not accepted.
Changes requested more than 24 hours in advance are subject to availability.
Your safety is our top priority. In the event of bad weather or unsafe conditions:
We will offer you an alternative date for your experience.
If you are unable to reschedule, a full refund will be provided automatically.
To cancel or modify your booking, please contact us through one of the following methods:
Email: support@moroccopremiumtravel.com
WhatsApp/Phone:
Booking Portal: Log in to your account and select “Manage Booking.”
Note: All cancellation timestamps are calculated based on the local time zone in Morocco (GMT+1).
Approved refunds are processed within 5–10 business days. The funds will be credited back to the original payment method used during booking.