A booking is confirmed once the required deposit has been successfully received. By making a payment, you agree to the terms of this Cancellation & Refund Policy.
You may cancel your booking free of charge up to 48 hours before the scheduled departure time.
In this case, you will receive a 100% refund of the amount paid.
Refunds are processed to the original payment method within 5–10 business days.
If you cancel less than 48 hours before departure, the deposit is non-refundable.
This policy applies because we reserve vehicles, drivers, accommodations, and services in advance.
If you do not appear at the agreed meeting point and time without prior notice:
The booking will be considered a no-show
No refund will be issued
For multi-day tours, desert tours, or customized itineraries:
Cancellation more than 5 days before departure → Full refund of deposit
Cancellation less than 5 days before departure → Deposit non-refundable
Some accommodations require advance payments which may not be refundable.
We will do our best to accommodate date changes if requested at least 48 hours before departure, subject to availability.
Price differences may apply.
In rare cases (extreme weather, road closures, safety concerns), we may need to cancel or reschedule a tour.
In such cases, customers will be offered:
A full refund
OR
An alternative date
All approved refunds are processed to the original payment method only. We do not issue cash refunds for online payments.
Processing time may vary depending on your bank.